Frequently Asked Questions
Everything you need to know about Resort Rest mattresses and ordering.
FAQ
What makes Resort Rest mattresses different?
Resort Rest mattresses are purpose-engineered for commercial hospitality use. They feature higher-density foams, reinforced coil systems, and institutional-grade fabrics designed to withstand the relentless cycle of daily guest turnover. Resort Rest mattresses are rated for years of commercial service — dramatically extending replacement cycles and lowering your total cost of ownership.
How much can I save with factory-direct pricing?
Most hospitality properties save 30-50% compared to comparable products purchased through traditional brand distributors. Because Resort Rest manufactures and ships direct, you eliminate distributor markups, broker commissions, and reseller margins. Every dollar goes into the product — not into a middleman's margin.
What are the minimum order quantities?
There are no minimum order quantities for standard products. Whether you need a single mattress for a trial or hundreds for a full property rollout, we are happy to help. Volume pricing tiers are available for larger orders — contact our team for a custom quote.
How do I apply for a trade account?
Applying for a trade account is simple. Visit our Trade Account page and complete the application form. Our team reviews applications promptly and will reach out to discuss your property needs, preferred payment terms, and any volume pricing that may apply. Approved accounts gain access to trade pricing, Net payment terms, and dedicated account support.
Do you offer samples?
Yes. We offer comfort samples for qualified hospitality buyers. Sampling allows you to evaluate firmness, quality, and construction before committing to a larger order. Contact our sales team to request a sample for your property.
What certifications do your mattresses carry?
All Resort Rest mattresses are CertiPUR-US certified, ensuring foams are made without harmful chemicals and meet rigorous standards for content, emissions, and durability. Our mattresses also comply with 16 CFR 1633 federal flammability standards and California Technical Bulletin 603 (CA TB 603) fire code requirements.
What are your payment terms?
We accept credit card payments for all orders. Qualified trade accounts may also be approved for Net-15, Net-30, or Net-60 payment terms based on order volume and account history. Our team will discuss available payment options during account setup.
How long does shipping take?
Standard orders ship within 1–3 weeks from order confirmation. Free shipping on orders over $5,000 — delivered directly to your property. Custom orders — including custom firmness, sizing, or fabric specifications — are generally fulfilled within 4–6 weeks. Because we manufacture in-house, we control our production schedule and can often accommodate expedited timelines when needed.
What does the warranty cover?
Resort Rest mattresses carry a commercial warranty covering defects in materials and workmanship. This includes sagging beyond normal wear tolerances, coil system failures, and manufacturing defects in fabric or construction.
Can I customize firmness, size, or fabric?
Yes. Full customization is available across firmness levels, mattress height profiles, sizes (including non-standard dimensions), and fabric and cover options. Unlike legacy brands locked into rigid product lines, Resort Rest builds to your exact specification. Contact our team to discuss your customization needs.